Returns & Exchanges
At Go Hemp USA, customer service is one of our top priorities. We know you have a choice when it comes to CBD and we want to make sure you are happy.
If you have any issues please contact us within two weeks of your purchase and we will refund your product if you are not completely satisfied. Returns outside this time frame will be granted if we have made a mistake of any kind.
Before you request to return a product please contact us. Sometimes assistance from our trained and helpful staff members can help ensure your success with CBD. Remember that everyone responds to CBD differently and finding what works for each individual may take some patience and we are happy to help.
You can chat with our staff through the website during normal business hours Monday through Friday. You can contact our customer service team directly by calling (727) 451-9784 or by sending an email to firstname.lastname@example.org.
USPS is stating that orders may be delayed due to staff shortages and decreased funding stemming from COVID-19. These states are the most impacted; CALIFORNIA, NEW YORK, NEW JERSEY AND OHIO. The delay could be delayed 2-3 weeks. This delay is not certain but it is possible. To date we have only experienced a small percentage of delays and none have exceeded 14 days. This is a problem out of our control, we hope you understand and our patient with this potential delay. If you have any questions please contact us and we will do our best to assist you.
At Go Hemp USA, our shipping carriers run Monday thru Friday and not on holidays. Every possible effort is made to ship orders in a timely and professional manner. Please note the following:
Re-routing or change of address requests that occur once an item has shipped will incur a $15.00 fee. Shipments which are undeliverable will be charged the actual shipping rate upon reshipment. Note that all shipping time frames on our website are estimates only. Shipping is non refundable. The day of the order is not calculated in the shipping time frame, although rare, at times it can take 1 – 2 days to prepare the order for shipping. is not responsible for lost or stolen items. Once our carrier indicates the item has been delivered we consider the order complete.
We are not responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. Most consumers will not be charged. We encourage you to speak with your customs office if you have any questions. If for any reason the package is seized by Customs Officials, we will not issue you a refund. You are responsible for any duties or taxes that may apply.
At Go Hemp USA, we use the best carriers, and they are able to transport your goods without incident better than 99.9% of the time. We understand, however rarely, that shipments can get lost, damaged, or mis-delivered. In these instances, you may be able to file a claim! All packages are insured automatically for a maximum of $100.
Expand and read the scenarios below to help you understand whether or not a claim can be filed, and how we can go about trying to recoup the loss.
Let’s start with the bad news. If a customer wants to file a claim, but the tracking number reveals that the package was “Delivered” to the correct address and there is no evidence of damage, we cannot file a claim.
This is the easiest claim to file! If we can see that the package was delivered, but went to the wrong address, all we will need to do on our end is file the tracking number, the order, and the ship date.
If the package was lost, we have to ensure that we have waited 30 days from the ship date. We will also require a signed statement that the customer did not receive the package.
If the package arrived in damaged condition, we can file a claim. Doing so, however, is somewhat complicated. We will need a signed document from the recipient stating that they have not received the entirety of the order and/or the goods were damaged. Finally, we will require photographic documentation of the damage.
Once you have provided us with all required documentation, we will file a claim on your behalf. If we receive a positive resolution, the total amount retrieved would be refunded. Either way, we will notify you! If you have any questions regarding claims that was not explicitly addressed here, we recommend reaching out to us for further details.
The information on the Go Hemp USA website and any products, services, software, tools, applications, features or functionality offered or made available on or through the website (including any Go Hemp USA's Independent Consultant personal web pages provided through the website, collectively, the “Site”) are not in any way intended to provide medical or business advice nor is it intended to create a doctor-patient relationship. Nothing contained on the Site should be construed as nor is it intended to be used for medical diagnosis or treatment. The site should not be used in place of the advice of your physician or other qualified health care provider. Any interactive tools contained on the Site are provided to assist you in your personal research on skincare and wellness issues.
Results from the use of Go Hemp USA's products may vary depending upon the individual, and Go Hemp USA makes no guarantee as to the results that you may you experience. Go Hemp USA recommends that you consult with your physician or other qualified health care provider before beginning any product regimen or treatment. You should not disregard or delay seeking medical advice based upon any information provided on the Site.
Go Hemp USA and its affiliates do not guarantee that Go Hemp USA's Independent Consultants participating in the business opportunities described on the Site will generate any income. As with any business, each Consultant’s business results may vary, and will be based on, among other factors, such Consultant’s individual capacity, business experience, expertise and motivation. Readers are cautioned not to place undue reliance on the information on this Site and are urged to perform their own due diligence prior to making any decision to participate.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.